# Contact Us

> Do you have a question or concern? Contact your regional Customer Support team.CUSTOMER SALES AND SERVICEYale Residential225 Episcopal RoadBerlin, CT 06037Ph...

Source: https://yale-global.kustomer.help/en_us/contact-us-BkB501zP

Last updated: 2021-01-06T10:47:43.039Z

Do you have a question or concern? Contact your regional Customer Support team.

## CUSTOMER SALES AND SERVICE

#### Yale Residential

225 Episcopal Road  
Berlin, CT 06037

Phone: 855.492.0505 (toll-free)  
Fax: 800.338.0965 (toll-free)  
Hours: 8am - 4:30pm EST  
Monday-Friday

## ASSA ABLOY TECHNICAL SUPPORT

#### Yale Real Living

Phone: 1-855-213-5841  
Hours: Support is available 24/7 Monday-Sunday

## NORTH AMERICA

For Customer Support in Canada, the United States, and Mexico:

Phone: 855.213.5841  
Email: [Support@YaleLock.com](mailto:support@yalelocks.com)

## AUSTRALIA

Phone: 1300 LOCK UP (562 587)  
Email: [Customerservice.au@assaabloy.com](mailto:Customerservice.au@assaabloy.com)  
Online [Contact Form](https://www.yalehome.com.au/en/contact/)

## INDIA

Phone: 18001035606  
Email: [CustomerCare1.India@assaabloy.com](CustomerCare1.India@assaabloy.com)

## INDONESIA

Phone: +6221 720 6884  
Email: [info.id@assaabloy.com](info.id@assaabloy.com)

## MALAYSIA

Phone: +6012 487 3822  
Email: [info@yale.com.my](info@yale.com.my)

## NEW ZEALAND

Phone: +64 9448 9188  
Email: [nzsales@assaabloy.com  
](mailto:nzsales@assaabloy.com)Online [Contact Form](https://www.yalehome.co.nz/en/contact/)

## PHILIPPINES

Phone: +632 656 4376  
Email: [ProductSupport.PH@assaabloy.com](ProductSupport.PH@assaabloy.com)

## SINGAPORE

Phone: +6568800710 / +6582688077  
Email: [Support.aasg@assaabloy.com](Support.aasg@assaabloy.com)

## THAILAND

Phone: +662 722 7500  
Email: [info.th.opening@assaabloy.com](info.th.opening@assaabloy.com)

  

For network questions, we recommend working with the controller manufacturer's support team first and then three way calling with ASSA ABLOY Technical Support. ASSA ABLOY Technical Support is your lock expert and the controller manufacturer is the Z-Wave or ZigBee expert.